Contact:  Teri McCracken, owner
Hours: Monday - Friday, 9:00AM - 9:00PM, Eastern
E-mail:  customerservice@hangupsbyteri.com
Phone:  (757) 650-1906 (cell)
                   (757) 422-6388 (studio)
Fax: (757) 422-6388

Copyright and Legal Notice:  
All images and text copy on this site are protected under the Copyright Law whether it has a notice or not.  No content or images from this site may be copied for any use.

Fraud: We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require all orders are shipped to the same address as that associated with the credit card. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.

Gift certificates and Gift wrapping:
Gift certificates are available in multiple denominations, here.
Gift wrapping is available for an additional fee and can be requested at the time of order.

International orders:  We ship within the United States and Canada.  All other countries you will need to e-mail me to set up special shipping options.

Payment Options:  We accept visa and mastercard.

Privacy and Security:  Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose.  We appreciate your interaction with us and we are committed to protect your personal information as we would our own. If you are using Paypal, Paypal uses SSL technology to keep your information safe. In addition, when you send a payment using Paypal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

See our detailed policy here:  privacy policy.

hangupsbyteri uses industry standard SSL (Secure Socket Layer) encryption to protect data during transmission. SSL ensures that communication, personal information is not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it.

Returns/Refunds: If items are damaged in shipping, defective upon reciept of package, or otherwise approved my me, all personalized items are non-refundable.  There will be no refunds given after 30 days of shipment date and no refunds on custom orders.

Sales tax:  A sales tax of 5% will be charged to all orders shipped within Virginia.

Shipping:  We ship via UPS or USPS and charge real-time by weight of product.

Special Offers:  hangupsbyteri will occasionally offer special promotional discounts and offers.  To take advantage of special offers, discount codes must be entered during the check-out process.  If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.

Tracking your order:  You will be notified by email once your order is shipped. If the option is available, you may login anytime to check the status of your order, here.